Start Submitting an Order

The merchant/customer of K. CHEROUVIM S.A. if he wishes to place an order in the online store, he must first enter his details in the “Prospective customer application” form to start the registration process of a new Web-user (get username and password), so that he can then be recognized and identified by the store, for security reasons of future transactions.

Add to cart:

To submit an order, he has the option of adding the products he wishes to purchase to the Order Basket.

In the first step of the shopping cart, the user sees the products he has added to his cart, with net purchase prices (without VAT). Then, he can go to the next step by pressing “Edit basket”, where he has the possibility to modify his products (removal) and their quantities (removal/addition) and then by pressing “Proceed to order” to go to the next page where he can choose the address and shipping method of his order. Then, by clicking on “Order details”, he can choose the payment method and then in the summary of his order he can see all of his purchases (with VAT) and by clicking on “Complete order” proceed to finalize it. During finalization, the customer will receive the number of the document with which his order will be registered in our system.

Confirmation & acceptance of order receipt

Each order of the user/customer is always followed by an automated email message, within a few minutes, on behalf of K. CHEROUVIM S.A. which includes confirmation of receipt of the order and repeats its contents. This electronic correspondence on behalf of the company is only a confirmation that the order has been received with the content mentioned and is in no way the invoicing thereof. The retention of the goods is valid for the next 7 days from the sending of the informative e-mail.

Following the receipt of the order and the above-mentioned confirmation of its receipt, if K. CHEROUVIM S.A. verifies the availability of the item and the correctness of the order and the absence of any errors in the online store, proceeds to the final stage of invoicing.

No modification of the order or new agreement on it will not be accepted unless it is in writing and accepted by both parties. Confirmation of the receipt of the order can also be done by telephone, if the customer agrees and in the event that an item is not immediately available, in which case an agreement on the delivery time is required.

Add to Favorites:

Logged in users can add to the list of favorites, the items they are interested in and along the way if they wish to transfer these items to their cart for purchase.

Items added to the user’s favorites are NOT an order to the company and remain there until the user deletes them or moves them to their shopping cart.